Sumner Chat
Access
Choose the option that works best for you. Access Sumner Chat through the Sumner County Schools mobile app or continue from a supported web browser.
Mobile App
Stay connected from your phone or mobile device.
Use the Sumner County Schools mobile app for convenient access to messages, chat rooms, notifications, and school communication.
Open or Download the Mobile AppWeb Browser
Access Sumner Chat from your computer or browser.
Use the browser version of Sumner Chat when working from a desktop computer, laptop, tablet, or another supported device.
Open Sumner Chat in Your BrowserHow to Sign In
Select your account type below for step-by-step sign-in instructions.
If you would like to download an instructional PDF:
Parent Instructions
Student Instructions
Teacher/Staff Instructions
Parents & Guardians
Use the Home Email address listed in Skyward to set up and access your parent account.
1
Open Sumner Chat
Open the Sumner County Schools mobile app or access Sumner Chat through your web browser.
2
Enter Your Username
Your username is the Home Email address listed in Skyward for your parent or guardian account.
Need to update your email? Log into skyward and update the home email. Please allow up to 48 hours for integration.
3
Enter Password
If this is your first time logging in, select Forgot Password. A password reset link will be sent to the Home Email address associated with your account. The password reset link is good for 15 minutes. Please be sure to check you Junk/Spam folder.
Subsequent logins, you will just put in your username and the next screen enter your password.
4
Choose Your Settings
After signing initially, you may be prompted to select the language you would like the app to display. You will also have the ability to follow schools. This will give you access to the school's news feed and calendar events. This has nothing to do with the school that your child(ren) attend. You can change these settings at anytime.
5
Allow Notifications
Select Allow Notifications so you can receive messages and updates through the app.
Your device may display an additional permission request. Select Allow when prompted.
6
Customize Chat Notifications
Review your notification settings and choose when and how you would like to receive Sumner Chat notifications.
Students
Students sign in using their Sumner County Schools Google account.
1
Open Sumner Chat
Open the Sumner County Schools mobile app or access Sumner Chat through your web browser.
2
Use Your District Google Credentials
Username: Your Sumner County Schools Google email address ending in @sumnerk12.net
Password: Your district Google account password
3
Start Using Sumner Chat
After signing in, you will see the conversations and chat rooms available to your student account.
Faculty & Staff
Faculty and staff sign in using their Sumner County Schools Google account.
1
Open Sumner Chat
Open the Sumner County Schools mobile app or access Sumner Chat through your web browser.
2
Use Your District Google Credentials
Username: Your Sumner County Schools Google email address ending in @sumnerk12.net
Password: Your district Google account password
3
Start Using Sumner Chat
After signing in, you will see the conversations and chat rooms assigned to your employee account.
Employees Who Are Also Parents or Guardians
Your employee account and parent or guardian account are currently separate Sumner Chat accounts.
Use your @sumnerk12.net Google account for employee access. Use the Home Email address listed in Skyward for parent or guardian access.
An account toggle that will allow users to switch between employee and parent or guardian accounts is currently in development.
Features
Sumner Chat provides convenient tools that help families, students, and employees stay connected throughout the school year.
Direct Messages
Communicate privately with teachers, coaches, and approved school staff when direct messaging is available.
Chat Rooms
Receive updates and participate in approved conversations for classrooms, clubs, teams, and school organizations.
Translation Support
Use available translation tools to read and send messages in your preferred language.
File Sharing
Share approved documents, images, and other attachments within conversations when permitted.
Notifications
Receive alerts when new messages, announcements, or conversation updates are available.
Access Across Devices
Stay connected through supported mobile devices and web browsers wherever Sumner Chat is available.
Expectations
Sumner Chat is designed to support respectful, professional, and school-related communication between families, students, and employees.
Using Sumner Chat Responsibly
All users are expected to communicate appropriately and follow district policies while using Sumner Chat.
Keep Messages School-Related
Use Sumner Chat for classroom information, school activities, student support, scheduling, and other approved school-related communication.
Communicate Respectfully
Use courteous, professional, and appropriate language in every conversation.
Protect Private Information
Do not share passwords, sensitive personal information, confidential student records, or account details through Sumner Chat.
Use the Correct Conversation
Review the participants before sending a message and make sure the conversation is appropriate for the intended audience.
Follow District Policies
All use of Sumner Chat must follow applicable district communication, technology, student conduct, and acceptable-use policies.
Response Expectations
Sumner Chat provides a convenient way to communicate, but please be patient with response times.
Please Allow Time for a Response Employees may be teaching, supervising students, attending meetings, or completing other responsibilities.
- Send messages during reasonable school and business hours whenever possible.
- Allow an appropriate amount of time for employees to review and respond.
- Response times may vary by employee, school schedule, weekends, holidays, and school breaks.
- Employees are not expected to respond immediately or outside their normal work responsibilities.
- Follow up with the school office when a message requires timely attention and no response has been received.
Urgent or Emergency Situations
Do not use Sumner Chat for emergencies, immediate safety concerns, transportation changes requiring urgent action, or other time-sensitive matters. Contact the school office or the appropriate emergency service directly.
Still Need Assistance?
If you are still having trouble with Sumner Chat, choose the support option below that best matches your account type.
Parents & Guardians
Get help with account access and general Sumner Chat questions.
Parents and guardians who need assistance signing in, resetting a password, accessing a student, or using Sumner Chat may submit an online support request.
Important: When completing the form, be sure to select Mobile App / Sumner Chat as the topic so your request is routed to the correct support team.
- Sign-in or password assistance
- Missing student information
- Mobile app or browser access
- Notification or account questions
Faculty & Staff
Get help with permissions, locations, and assigned users.
Faculty and staff should contact the district Sumner Chat administrator when experiencing issues related to permissions or the information available within their account.
Contact support if you are having trouble with:
- Account permissions
- Assigned schools or locations
- Classes or chat rooms
- Students, guardians, employees, or other people you can view